Privacy Policy

Last updated: 24-09-2026

Al Satayir respects your privacy. This Privacy Policy explains what personal information we collect through alsatayir.ae, how we use it, and the choices available to you.

“Al Satayir,” “we” and “our” refer to Al Satayir Curtains & Blinds, located in Abu Dhabi, UAE. For privacy questions, contact us at contact@alsatayir.ae

1. Information we collect

Contact details: your name, phone number, email address and address when you provide them.

Enquiry and appointment details: the products you are interested in, preferred appointment time, property location, messages and any photographs or measurements you choose to share.

Order details: selected products, fabrics, dimensions, quotations, invoices, installation details and after-sales requests.

Payment information: information needed to record and manage a payment. If a third-party payment provider processes your payment, it handles payment details under its own privacy notice.

Website information: your IP address, device and browser information, pages visited, and information collected through cookies or similar technologies, where applicable.

Please do not send sensitive personal information that is unnecessary for your enquiry or order.

2. How we use your information

We use personal information to:

  • Respond to enquiries sent through our website, phone, email, WhatsApp or other contact channels.
  • Arrange consultations, measurements and installation appointments.
  • Prepare estimates and quotations.
  • Process and fulfil orders, take payments and provide after-sales support.
  • Contact you about an existing enquiry, appointment or order.
  • Maintain our website, protect it from misuse and understand how it performs.
  • Send offers or marketing messages where you have agreed to receive them or where otherwise permitted by applicable law. You can ask us to stop marketing messages at any time.
  • Meet legal, accounting and regulatory obligations.

We use information only where we have an appropriate basis to do so under applicable law, including your consent where required, steps you request before placing an order, fulfilling an order, or meeting a legal obligation.

3. Estimates and custom orders

o prepare an accurate quotation, we may ask about your windows, room requirements, preferred products and location. If you proceed with an order, we may keep the confirmed measurements and specifications so we can manufacture or supply the correct products, arrange installation and respond to later service requests.

Information entered into an online estimator provides an indicative result. We may contact you to confirm details before providing a final quotation.

4. Who we share information with

We share information only where reasonably needed to operate our business and provide the requested service. Recipients may include:

  • Staff and contractors involved in customer service, measuring, production, delivery or installation.
  • Website hosting, technical support and business software providers.
  • Payment providers handling transactions.
  • Professional advisers or public authorities where required by law.

We do not sell your personal information. Third-party platforms you choose to use, such as WhatsApp or a payment service, may process information under their own privacy policies.

5. Cookies and website analytics

Our website may use cookies and similar technologies to operate essential features, remember preferences, measure website use and, where enabled, measure advertising.

You can read more in our Cookie Policy: [insert Cookie Policy link]. Where optional cookies require consent, you can make your choice using the cookie controls provided on the website. You can also manage cookies in your browser settings.

Before publishing this section, confirm which analytics and advertising tools are actually active on alsatayir.ae and make sure the Cookie Policy names the appropriate categories.

6. How long we keep information

We keep personal information for as long as reasonably needed to manage your enquiry or order, provide after-sales support, meet accounting or legal requirements, and resolve disputes. The period may differ depending on the type of information and the reason it was collected. When information is no longer required, we delete it or make it anonymous where reasonably possible.

7. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss and misuse. Access is limited to people who need the information for their work. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

8. Your privacy choices and rights

Subject to applicable UAE law, you may ask us to access, correct or delete personal information we hold about you, or raise a concern about how it is used. You may also withdraw consent where we rely on it, including consent for optional marketing.

To make a request, email [privacy contact email]. We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or to complete an existing transaction.

9. Information processed outside the UAE

Some technology providers may store or process information outside the United Arab Emirates. Where this happens, we take appropriate steps to protect the information in accordance with applicable requirements.

10. Children

Our products and services are not directed at children, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with information, please contact us.

11. Links to other websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to them.

12. Changes to this policy

We may update this Privacy Policy as our services, website tools or legal requirements change. The latest version will appear on this page with an updated date.

13. Contact us

Al Satayir
Email: sales@alsatayir.ae
Phone/WhatsApp: +971 56 122 5546
Website: www.alsatayir.a

Made-to-measure blinds and curtains for villas and apartments across the UAE. Every window deserves the perfect fit.

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